Shipping policy
SHIPPING POLICY
Thank you for shopping with Elleliz Designs.
ORDER PROCESSING
Our products are made to order. After an order is placed, it must first be processed and produced before it is shipped.
Please allow approximately 2–7 business days for production, depending on the product and current order volume.
Production time is separate from shipping time.
SHIPPING TIMES
Once an order has shipped, estimated delivery times may vary based on the destination, shipping carrier, weather, holidays, and other factors outside of our control.
Delivery dates are estimates and are not guaranteed.
TRACKING
When tracking information is available, it will be sent to the email address provided with the order.
Please allow time for the carrier’s tracking system to update after the shipping label is created.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Elleliz Designs is not responsible for packages that are delayed, returned, or delivered incorrectly because the customer entered the wrong or incomplete address.
If you notice an address error immediately after placing an order, please contact us as soon as possible at support@ellelizdesigns.com. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.
LOST OR DELAYED PACKAGES
If tracking shows that a package is delayed, please allow additional time for the carrier to complete delivery.
If a package appears to be lost, please contact us at support@ellelizdesigns.com with your order number so we can review the situation.
If tracking shows that an order was delivered but you cannot locate the package, please check with household members, neighbors, the delivery carrier, or your local delivery office before contacting us.
DAMAGED OR INCORRECT ORDERS
If an item arrives damaged, defective, misprinted, or incorrect, please refer to our Return and Refund Policy and contact us with your order number and clear photographs of the problem.
CONTACT
For shipping questions, contact: