Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Elleliz Designs. Because our apparel and other products are printed and produced after an order is placed, all sales are generally final.

CHANGE OF MIND, COLOR, OR SIZE

We do not accept returns, exchanges, or refunds because a customer changes their mind, selects the wrong size or color, or no longer wants the item.

Please review the product description, size chart, color selection, shipping address, and order details carefully before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, materially misprinted, contains the wrong design, or you receive an item different from what you ordered, please contact us as soon as possible after delivery.

Please include:

• Your name
• Order number
• A description of the problem
• Clear photographs showing the item and the defect or incorrect product

After we review the information, we will determine whether the item qualifies for a replacement or refund.

Examples of qualifying problems may include:

• Holes, tears, or other damage present when the item arrives
• A major printing defect
• The wrong design printed on the item
• The wrong product, size, or color sent compared with the order confirmation

Minor differences in color caused by computer or phone screens, normal garment variations, or slight differences in print placement are not considered defects.

CUSTOMER ORDERING ERRORS

We are unable to provide refunds or replacements when the customer orders the wrong size, color, product, or enters an incorrect shipping address.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing time may vary depending on the customer’s bank or payment provider.

CONTACT US

If you have a problem with an order, please contact us before returning or disposing of the item. Do not mail an item back unless you have first received return instructions from Elleliz Designs.

Contact: support@ellelizdesigns.com